Frequently asked questions
We have selected the most frequently asked questions we have received from customers over time, along with their answers. If you have a question about our products or services that you do not find in the list below, you can send us an e-mail at info@cthparts.ro, and we will give you an answer as soon as possible.
I. ORDERS
1. Do I need a customer account to order from www.mitnikparts.com?
To place an order at www.mitnikparts.expert, it is not mandatory to have a customer account. However, we recommend that you create one to have access to your order history and to be able to see the status of a particular
2. Why should I order parts online?
The main advantage of ordering online is SPEED. At www.mitnikparts.expert, you can complete a tire order in a maximum of 2 minutes. In addition, orders placed online are taken in the order they are placed.
3. What happens after I order online?
After you have completed your order online, you will see a confirmation message that your order has been completed and registered successfully. At the same time, you will receive an e-mail with a proforma invoice to the address you specified. A www.excavator.expert representative will contact you by phone shortly to confirm the contents of your order and provide you with delivery details.
II. PRODUSE
1. Are the parts sold by www.mitnikparts.expert new?
All parts displayed in the online store www.mitnikparts.expert are new tracks, guaranteed by the manufacturer. The warranty certificate is sent to customers together with the tracks and is valid for 12 months/36 months depending on the type of part. For more details, access the Warranties section.
III. LIVRARE
1. When will I receive the products I ordered?
At www.mitnikparts.expert, parts are delivered within 3-5 days via the Transport Exchange services, anywhere in the country. Orders placed on the weekend will be delivered on Monday or Tuesday!
2. How do I receive the products?
The ordered parts will be delivered via the Transport Exchange. The transport is at the customer’s risk. The part is considered delivered when handed over to the carrier. MITNIKparts Romania cannot take responsibility for delays, losses or damage caused by the carrier.
